Returns Policy

Eligible Returns

We accept returns for items that arrive faulty or damaged. If you receive a defective product, you may return it for a replacement or refund.

Return Timeframe

Faulty or damaged items must be reported to us immediately by email at . The return must be initiated and shipped within 5 days of receiving the item.

Return Process

• Securely pack the item in padded packaging to prevent further damage during transit.
• If possible, reuse the original packaging to minimize waste.
• Ensure the item meets the return eligibility criteria before shipping.
• Please contact us via email with your intention to return the goods stating your order number and the item(s) you would like to return and the reason why. A representative of our Customer Service Team will get back to you with instructions on how to return the item(s).

Return Shipping Costs

Returns sent via the Australia Post Reply Paid address from within Australia will not incur shipping costs.

Refunds & Credits

Once we receive and inspect the returned item, we will process your refund. If eligible, a refund will be issued to your PayPal account within a reasonable timeframe.

For any questions or further assistance, feel free to reach out to our support team.