FAQs
General Enquiries
1.What formats are your music releases available in?
We offer music in a variety of formats including vinyl, CD, cassette, and digital downloads (where applicable). The format is specified on each product page.
2.Do you sell band merchandise?
Yes! We stock a range of band merchandise including t-shirts, hoodies, patches, posters, and more. Availability varies, so check the product listings for details.
3.How can I find out if a specific album is available?
You can use our search bar or browse by genre, format, or label. If an item is out of stock, contact us, and we may be able to restock it or suggest an alternative.
4.Do you offer exclusive or limited edition releases?
Yes, we frequently stock exclusive pressings, limited edition vinyl, and special box sets. These are usually noted in the product description.
5.How do I know if an album includes bonus tracks or special packaging?
Details about track listings, bonus content, colored vinyl variants, and special packaging are listed on the product page.
6.Can you source rare or out-of-print albums?
If you’re looking for something specific that’s not listed, reach out to us. We’ll do our best to track it down or let you know if it becomes available again.
Shipping and Delivery
1.What are your shipping options?
We use Australia Post standard and express shipping for all orders. Shipping times will vary based on location.
2.Do you offer in-store pickup?
No, we are an online-only store and do not offer in-store pickup.
3.Do you ship internationally?
Currently, we only ship within Australia. International shipping options may be available in the future.
4.How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.
5.What should I do if my order hasn’t arrived?
If your order is delayed beyond the estimated delivery time, contact us with your order number, and we will assist in tracking the package.
Returns and Exchanges
1.What is your return policy?
We accept returns within 14 days of purchase, provided the items are unopened and in original condition. Please visit our returns page for full details.
2.Can I return or exchange a vinyl record, CD, or cassette?
Due to the nature of media products, returns are only accepted if the item is sealed and unused. Opened media items cannot be returned unless they are defective.
3.What should I do if I receive a damaged or defective item?
If your order arrives damaged, please contact us immediately with photos of the issue. We’ll arrange a replacement or refund as needed.
Payment and Security
1.What payment methods do you accept?
We accept credit/debit cards, PayPal, and Afterpay for secure and convenient checkout.
2.Is my payment information secure?
Yes, we use SSL encryption and industry-standard security measures to ensure all transactions are safe and secure.
3.Can I split payment across multiple methods?
No, we currently only accept one form of payment per order.
Account and Support
1.Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows you to track your orders and save your details for future purchases.
2.How can I contact customer service?
You can reach out to us via email or through our contact form. Our contact details are listed in the footer section of our website.